Privacy Policy

Lazy Drive may collect personal information that identifies you or could reasonably identify you. The type of information we collect may include:

Identity Information

• Full name
• Date of birth
• Driver licence number
• Driver licence state or country
• Driver licence expiry date
• Passport details (for international drivers)

Contact Information

• Email address
• Mobile phone number
• Residential address

Rental Information

• Vehicle rental details
• Rental period
• Authorised drivers
• Vehicle usage information
• Handover inspection records

Financial Information

• Payment information
• Security deposit records
• Rental payments and charges
• Damage or excess payments

Lazy Drive does not store full credit card numbers. Payments are processed through secure third-party payment providers.

Vehicle and Driving Information

During the rental period we may collect information related to the vehicle including:

• Odometer readings
• Service history
• Maintenance records
• Accident or incident reports

Where vehicles are fitted with telematics or tracking devices, we may also collect:

• Vehicle location
• Speed data
• Vehicle diagnostics

This information is used to manage the rental service and protect our vehicles.

Directly from You

When you:

• Complete a booking on our website
• Submit a rental enquiry
• Sign a Rental Agreement
• Provide identification or licence details
• Communicate with Lazy Drive staff

Through Our Website

When you use the Lazy Drive website, we may collect information automatically including:

• IP address
• Device information
• Browser type
• Pages visited
• Session activity

This helps us understand how the website is used and improve our services.

From Third Parties

In some cases we may collect information from:

• Authorised drivers listed in the Rental Agreement
• Payment processors
• Insurance providers
• Law enforcement agencies
• Government authorities

We only collect information that is reasonably necessary to provide our rental services.

Lazy Drive collects personal information to operate our business and provide vehicle rental services. We may use your information to:

• Process vehicle rental bookings
• Verify your identity and driver eligibility
• Prepare and execute the Rental Agreement
• Manage authorised drivers
• Process payments and security deposits
• Communicate with you about your rental
• Provide customer support
• Manage accidents or damage claims
• Comply with legal and regulatory obligations

Your information may also be used to:

• Improve our website and services
• Detect fraud or unlawful activity
• Enforce our Terms & Conditions

We will only use personal information for purposes that are reasonably related to the rental services we provide.

Lazy Drive may disclose personal information where necessary to operate our services. This may include disclosure to:

Service Providers

• Payment processors

Insurance Providers

Where required to process claims relating to accidents, damage, or theft.

Government or Regulatory Authorities

Where required by law, we may disclose information to:

• Law enforcement agencies
• Transport authorities
• Regulatory bodies
• Courts or tribunals

Debt Recovery or Legal Representatives

Where a renter fails to meet their obligations under the Rental Agreement, information may be provided to:

• Debt collection agencies
• Legal representatives

Lazy Drive will only disclose personal information where reasonably necessary and in accordance with applicable laws.

Lazy Drive takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information may be stored:

• In secure digital systems
• On encrypted cloud services
• In restricted-access internal systems

Only authorised personnel are permitted to access sensitive information.

Where information is no longer required for legal or operational purposes, it will be securely deleted or de-identified.

The Lazy Drive website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies are small files stored on your device that help websites remember user preferences and activity.

Cookies may be used to:

• Understand how visitors use the website
• Improve website functionality and performance
• Maintain secure user sessions
• Support analytics and marketing tools

Information collected through cookies may include:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages

Users can disable cookies through their browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

Lazy Drive may use trusted third-party service providers to operate parts of our website and business operations. These may include services for:

• Website hosting
• Analytics and website performance monitoring
• Online payments
• Booking systems
• Email communications
• Cloud storage

These providers may have access to limited personal information only where necessary to provide their services.

Lazy Drive takes reasonable steps to ensure third-party providers maintain appropriate privacy and security protections.

Examples of third-party services that may be used include:

• Payment processors (such as Stripe or similar providers)
• Website analytics tools
• Hosting or cloud service providers

Lazy Drive does not sell or rent personal information to third parties.

Lazy Drive retains personal information only for as long as it is reasonably necessary for business or legal purposes.

You may request access to personal information that Lazy Drive holds about you.

To request access, please contact Lazy Drive using the contact details provided below.

Lazy Drive may request proof of identity before providing access to personal information.

In some circumstances, access may be refused where permitted by law, including where providing access would:

• Interfere with legal proceedings
• Compromise the privacy of another individual
• Reveal confidential business information

Where access is refused, Lazy Drive will provide an explanation where required by law.

Lazy Drive takes reasonable steps to ensure personal information is accurate and up to date.

If you believe information we hold about you is incorrect or incomplete, you may request correction.

Requests for correction can be made by contacting Lazy Drive.

Where appropriate, Lazy Drive will update or correct the information within a reasonable timeframe.

Lazy Drive may occasionally send communications relating to:

• Rental enquiries
• Booking confirmations
• Service updates
• Operational notifications

Lazy Drive does not engage in unsolicited marketing communications unrelated to its rental services.

If marketing communications are sent, recipients will have the option to opt out of future communications.

Some of the service providers used by Lazy Drive may store or process information outside Australia.

Where this occurs, Lazy Drive will take reasonable steps to ensure that those providers maintain privacy protections consistent with Australian privacy laws.

Lazy Drive may update this Privacy Policy from time to time to reflect:

• Changes in legal requirements
• Updates to our services
• Improvements to our privacy practices

The most current version of this policy will always be available on the Lazy Drive website.

Continued use of the website or rental services after updates indicates acceptance of the revised policy.

If you believe Lazy Drive has breached your privacy rights or mishandled your personal information, you may submit a complaint.

Lazy Drive will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Need help with your personal data?

For questions about this Privacy Policy or requests regarding personal information, please contact us.